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New carpet represents a substantial investment and, like your other fine
furnishings, requires proper care to keep it attractive over the years to come.
Carpet rarely wears out in terms of fiber wearing away, but its appearance
deteriorates over time and becomes less attractive. You can protect your
investment, prolong the life of your carpet, and improve the quality and beauty
of the indoor environment by establishing a regular maintenance schedule.
THE CARPET CARE PROGRAM
A comprehensive carpet care program consists of four elements:
1) Preventive maintenance.
2) Regular vacuuming.
3) Removal of spots and spills.
4) Professional Cleaning
1) PREVENTIVE MAINTENANCE
A) Walk-off mats should be used at all entrances to absorb soil and moisture,
and mats should be cleaned on a regular basis so they don’t become sources of
soil themselves, especially during inclement weather. Try to keep your sidewalks
and entranceways free of excessive dirt and substances which can be tracked into
the home.
B) Use a quality pad under your carpet, particularly on stairs. Good pad not
only gives better resilience underfoot, but it can also add to the life of your
carpet. Some carpets carry warranties with specific density and thickness
requirements. Before purchasing your carpet pad, review your warranty.
C) Move heavy furniture occasionally to avoid excessive pile crushing. Put
coasters intended for use with carpet under the legs of tables, chairs, and
other furniture to help distribute the weight and prevent crushing the pile. Do
not use chairs or appliances with rollers or casters on carpet without a chair
pad designed for carpet. Continued use
without a chair pad can cause damage to the carpet.
D) When moving heavy wheeled furniture (pianos, buffets, etc.), prevent damage
by placing a protective barrier of heavy cardboard or plywood between the wheels
and the carpet.
E) If you use area rugs over your carpet, be sure to remove and clean them
regularly. Clean and restore the pile of the carpet underneath. Be certain to
check area rugs for colorfastness before putting them back over carpet, as the
dyes in some rugs may bleed through to carpet. After cleaning your carpet,
remember to allow complete drying before replacing rugs.
F) Protect your carpet from prolonged periods of direct sunlight with blinds,
shades, or awnings.
PLEASE NOTE: NO CARPET IS ABSOLUTELY STAIN PROOF. SOME CARPETS HAVE STAIN
RESISTANT TREATMENTS TO IMPROVE YOUR ABILITY TO CLEAN UP STAINS, NOT PREVENT
STAINS. CARPETS WITH SOIL RESISTANT TREATMENTS REDUCE THE RATE OF SOILING, BUT
ALL CARPETS REQUIRE REGULAR CARE AND MAINTENANCE.
Stain Versus Soiling
It should be noted that there is often confusion about the difference between
soiling and staining, and the majority of stain complaints are actually
soil-related. For example, many sugar based spills, such as soft drinks and
coffee, leave a sugar residue after removal; this sticky residue readily
attracts soil from ordinary shoe traffic, and the resulting discolored area
appears to be a stain. The same thing happens when spills are cleaned with a
detergent solution and the area is not sufficiently rinsed with plain water,
leaving a sticky detergent residue. It is important to
rinse thoroughly with water and blot dry after removing any spill.
2) VACUUMING
The most important step in caring for your carpet is vacuuming. Vacuum
thoroughly and frequently, particularly in high-traffic areas. Bear in mind that
walking on soiled carpet permits the soil particles to work their way below the
surface of the pile where they are far more difficult to remove and can damage
the fibers. Frequent vacuuming removes these particles from the surface before
this happens. For rooms with light traffic, vacuum the traffic lanes twice
weekly and the entire area once weekly. Those areas with heavier traffic require
that the traffic lanes be vacuumed daily and the entire area twice weekly. Up to
three passes of the machine will suffice for light soiling, but five to seven
passes are necessary for heavily soiled areas. Change the vacuuming direction
occasionally to help stand the pile upright and reduce matting.
3) SPOT AND SPILL REMOVAL
A good checklist to handle spills should include the following items. Do not use
any household cleaners other than those listed, since many household products
contain chemicals that may permanently damage your carpet.
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A solution of a mild liquid detergent (no more than 1/4 teaspoon of detergent
to 32 ounces of water). A clear, non-bleach liquid dishwashing detergent such as
Dawn, Joy, or clear Ivory is recommended. Do not use detergents that are cloudy
or creamy because they may leave a sticky residue.
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A solution of 1 part white vinegar to 1 part water.
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White cloths or white paper towels.
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An ammonia solution of one tablespoon of ammonia to one cup of water. Do not
use on
wool or wool-blend products.
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Non-oily nail polish remover.
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Chewing gum remover (freeze or solid type).
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Spot remover specifically for grease, oil, or tar, such as Carbona or
Energine.
NOTE: Difficult stains on carpets made from solution-dyed fibers such as
polypropylene (olefin) and solution-dyed nylon may be removed with a mild bleach
solution (one part chlorine bleach to five parts water). WARNING: Do not use
bleach solution unless you are absolutely certain your carpet is 100% solution
dyed. Carpet dyed by other systems will be damaged if in doubt, call
1-800-441-SHAW.
General Instructions:
Prompt attention to spots and spills is essential. No carpet is stain proof,
although many are stain resistant, which allows time to act.
Remove as much of food spills as possible by scraping gently with a spoon or
dull knife.
Absorb wet spills as quickly as possible by blotting repeatedly with white
paper or cloth towels.
Always blot; never rub or scrub abrasively, as a fuzzy area may result. When
blotting, work from the outer edge in toward the center of the spot to avoid
spreading the spill.
Always follow up with water to remove detergent residue that may become
sticky and cause rapid re-soiling.
Draw out any remaining moisture by placing several layers of white towels
over the spot and weigh them down with a heavy object that will not transfer
color, such as a plastic jug of water.
Stain Removal Procedures
The following recommendations should be used for spot cleaning.
A. Water Soluble Stains- Absorb as much as possible with white towels.
Blot the stained area with white towels dampened with cool water until there is
no more transfer of the stain onto the towels. If any of the stain remains, use
the detergent solution previously described. Spray lightly onto the spot and
blot repeatedly with white towels, working from the outer edge in toward the
center of the spot to avoid spreading. Rinse thoroughly by spraying with clean
water, and then blot or extract. Do not use too much detergent because the
residue will contribute to rapid re-soiling.
B. Oil-Based Stains — Blot as much as possible with white paper towels.
Apply the special oil and grease spot remover to a paper towel and repeat
blotting. (Protective gloves should be worn, as the solvent will quickly remove
oils from the skin and could result in irritation.) Do not pour or spray
directly on the carpet pile, as damage to the backing or adhesive underneath
could result; use the towels to transport the solvent to the carpet. Repeat as
often as necessary. Provide adequate ventilation! Do not use flammable solvents!
C. Freeze stains such as chewing gum and candle wax with ice or a
commercially available product in an aerosol can. Shatter with a blunt object
and vacuum before the chips soften.
D. Bleach - WARNING - Only carpets which are solution dyed are resistant
to bleaching, but do not exceed the recommended concentration. DO NOT USE
THIS PROCEDURE UNLESS YOU ARE ABSOLUTELY CERTAIN THE CARPET IS SOLUTION
DYED - CARPETS DYED BY OTHER SYSTEMS WILL BE DAMAGED. Products with olefin
and nylon blends cannot be exposed to bleach without removing the color from the
nylon fibers unless the nylon component is solution dyed. If in doubt, call
1-800-441-SHAW. For solution-dyed carpets with stains such as food dyes,
fruit drink, and coffee not removed by A-1, use a solution of one part chlorine
bleach to five parts water. Rinse several times with water to remove excess
bleach so that none is tracked to other areas where there is conventionally dyed
carpet.
4) PROFESSIONAL CLEANING
Even though vacuuming can remove most of the dry soil, it is also
necessary to clean your carpet on a regular basis to remove the oily, sticky
soil that builds up in the pile as a result of cooking vapors, air pollution,
and tracked-in dirt. The particles of oily soil deposited on carpet fibers can
cause gradual but significant dulling of delicate pastel colors; the color isn’t
lost but is hidden under the film. If this type of soil is allowed to
accumulate, it begins to attract and hold the dry soil. This is the reason
cleaning is so important when dulling of the color is first noticed; if allowed
to
remain too long, it becomes gummy and difficult to remove.
WARNING: Certain products found in most homes can cause irreparable
damage to your carpet. Bleaches, tile cleaners, mildew removers, oven cleaners
and drain openers are very strong chemicals that can discolor or dissolve carpet
fibers. Acne medications containing benzyl peroxide, a very powerful bleach, are
capable of permanently damaging your carpet and most other fabrics as well. If
carpet is cleaned before it becomes too unsightly, the cleaning chore will be
easier and more successful. It is a myth that cleaning the carpet before it is
absolutely necessary will cause it to get dirty faster. Carpet in a typical
household should be cleaned every 12 to 18 months depending upon the number of
residents and amount and type of activity. Choice of the proper cleaning
system is important. Some systems may leave residues which promote re-soiling
and defeat the whole purpose of cleaning. The recommendations below represent
the best current knowledge and should help prolong the time between cleanings.
The steam cleaning system
Shaw Industries recommends the hot water extraction system, which research
indicates provides the best capability for cleaning. This system is commonly
referred to as “steam cleaning,” although no steam is actually generated. The
process consists of applying a cleaning agent onto the pile and using water in
the extractor to recover the used solution and soil. This can be done from a
truck-mounted unit outside the home with only the hose and wand brought inside
or, where a truck-mounted unit cannot reach, by a portable system brought into
the home.
Professional carpet cleaners - It is to your advantage to use
professional cleaners because their experience enables them to do a better job
than you can do yourself. Their equipment has more extraction power than the
rental units available to you, and the carpet should dry more quickly. True
professionals have also made the investment in training to understand the
equipment, to know the proper cleaning agents for the situation at hand, and to
recognize the differences in fibers and carpet construction. One way to locate a
professional cleaner is to contact the Institute of Inspection, Cleaning and
Restoration Certification (IICRC) at 1-800-835-4624. This organization maintains
a national directory of independent professional cleaners who are trained and
certified in a variety of cleaning specialties. Call and explain that you have
purchased a Shaw Industries carpet, and be sure to ask for a cleaner near you
who uses the hot water extraction system.
Do-it-yourself systems - If you decide to rent a steam cleaning machine
and do it yourself, check several cleaning systems before making a selection.
Most rental units available do not adequately clean and may actually damage the
carpet. Consider the following:
1) Some rental companies have cleaning equipment that is similar to what the
professionals use. The cleaning equipment should have enough vacuum power to
allow the carpet to dry within 6 to 12 hours after cleaning. Avoid rental units
found in many retail and grocery stores that do not have enough power to extract
the cleaning solutions from the carpet adequately and which may actually damage
the carpet due to over wetting.
2) Avoid over wetting the carpet. Prolonged dampness may promote growth of
mildew and bacteria in the carpet or cause separation of the backing. A carpet
that is wet for more than 24 hours could develop a growth of mold and mildew.
This is controlled by a combination of proper equipment and operator training.
Most problems in do-it-yourself cleaning are due to over wetting and use of
excessive detergent.
3) Use a cleaning solution with a pH less than 10, preferably near 9, and with a
minimum of non-sticky residue. The attraction between the detergent and the
particles of soil and oil is critical during the cleaning process. However, the
detergent residue continues to attract the particles after cleaning. Increasing
the amount of cleaning solution beyond the recommended level does not greatly
increase cleaning performance, but makes the removal of detergent more
difficult. Because buildup of detergent residue is the most common cause of
accelerated re-soiling complaints, do not use extra cleaning solution. Shaw
Industries recommends a clear water rinse after cleaning.
4) Carpet with stain resistant treatments must be cleaned with products
formulated for this purpose, or the stain resistance will be impaired and the
warranty voided. Do not use cleaning or spotting solutions that contain bleaches
or optical brighteners because they can discolor the carpet.
5) Do not use any silicone-based anti-soil treatments on carpets produced by
Shaw Industries. The only anti-soil products approved for use as needed
are formulated with DuPont Teflon®.
6) Reduce drying time by using several fans to move air across the carpet in
combination with a dehumidifier or air conditioner to pull moisture out of the
air. Carpet should be dry within 12 hours; even less is better.
Bonnet Cleaning Systems
Bonnet cleaning systems employ a rotating bonnet of terry cloth or other
absorbent material to agitate the carpet pile and absorb soil. A detergent
solution is sprayed onto the pile and then worked with the bonnet attached to a
rotary floor polisher. Shaw Industries does not recommend this cleaning system.
The bonnet system has very limited capability for soil removal and leaves much
of the detergent in the pile since it employs no real extraction. As a result,
rapid re-soiling often occurs. Another disadvantage is that the spinning bonnet
may distort the fibers of cut
pile carpet, fuzzing the pile and leaving distinct swirl marks.
CARPET PERFORMANCE CHARACTERISTICS
Sprouting - If loose ends or “sprouts” extend above the rest of the pile,
clip them off even with the pile surface. Never try to pull them out. After
clipping, smooth the area with your fingers. Sharp edges on your vacuum cleaner,
a child’s toy, high heels, or animal claws can cause this condition.
Pile Crushing - All carpet fibers will crush under heavy stationary
loads. Crushing can be reduced by shifting furniture regularly. Crushed areas
can usually be improved by covering the area with a damp, clean white cloth and
then applying heat to the cloth with an electric iron on the lowest setting. To
ensure that the iron does not damage carpet fibers, test carpet in an
inconspicuous location such as a closet. Remove the cloth and restore the pile
while it is still hot by brushing it lightly. Keep traffic off the carpet until
it is dry.
Shading - After certain carpet styles have been subjected to traffic, you
may notice areas that appear lighter or darker than other areas. Don’t be
alarmed. Shading is the result of the change in direction of the pile due to
pressure from footsteps and vacuuming. Brushing the pile all in one direction
may temporarily correct shading; however, shading is part of the carpet styling
and should be expected in varying degrees. Do not mistake shading for color
fading.
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Made
in the Shade